Policies
CANCELLATIONS / NO SHOWS
We require a credit card on file to reserve an appointment
Cancellations or appointment changes made at least one business day (24 hours) in advance allow us the opportunity to accommodate other guests in the cancelled appointment space.
Please call or text us at 901-527-7511
SERVICE & PRODUCT – REFUNDS & EXCHANGES
We guarantee our services. Hair services are not refundable once they have been completed. If you are not happy with your service or we need to make any adjustments, please let us know at the time it is completed and we will work to get it just right for you. If you are not happy with your service afterward, please contact us within 14 days and we will be happy to schedule an appointment for a free adjustment. If you visit another salon to have your hair cut or color adjusted after receiving a service from us, or use any home color products in attempt to adjust something yourself, our service guarantee is null and void. Please contact us immediately if you are unhappy with your service and we will do our best to resolve the issue. You may return or exchange unused Aveda products within 30 days of purchase. VoMor hair extensions are non-refundable.
GIFT CARD POLICY
Gift cards are valid for 365 days from the date of purchase, are not transferable, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Rachel’s is not responsible for lost or stolen cards.
GUEST SAFETY & CHILDREN
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. To provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon. Children’s cuts will be terminated if the child is not enjoying the service.
CELL PHONES / ELECTRONIC DEVICES
We kindly request that phones be silenced, set to vibrate, or turned off to ensure that all our guests receive the relaxing experience we strive to provide. If you need to make/take a call, we will do our best to pause the service briefly so that you may step away to do so. We appreciate you not using video call features (i.e. FaceTime) in the salon.
We require a credit card on file to reserve an appointment
Cancellations or appointment changes made at least one business day (24 hours) in advance allow us the opportunity to accommodate other guests in the cancelled appointment space.
- Cancellations made with less than 24 hours' notice will be subject to a charge of 50% of the service fee.
- Same day cancellations and No-show reservations are subject to a cancellation fee of 100% of the service appointment.
- If you’re late for your appointment, we may not be able to fit you in for the full service. We’ll do our best to accommodate you, but your appointment may need to be rescheduled or shortened. If we have to reschedule, the same cancellation fee will apply.
- Deposits paid for appointments booked online are non-refundable however, should you need to reschedule your appointment that deposit will remain in our system and will be applied to your next appointment
Please call or text us at 901-527-7511
SERVICE & PRODUCT – REFUNDS & EXCHANGES
We guarantee our services. Hair services are not refundable once they have been completed. If you are not happy with your service or we need to make any adjustments, please let us know at the time it is completed and we will work to get it just right for you. If you are not happy with your service afterward, please contact us within 14 days and we will be happy to schedule an appointment for a free adjustment. If you visit another salon to have your hair cut or color adjusted after receiving a service from us, or use any home color products in attempt to adjust something yourself, our service guarantee is null and void. Please contact us immediately if you are unhappy with your service and we will do our best to resolve the issue. You may return or exchange unused Aveda products within 30 days of purchase. VoMor hair extensions are non-refundable.
GIFT CARD POLICY
Gift cards are valid for 365 days from the date of purchase, are not transferable, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Rachel’s is not responsible for lost or stolen cards.
GUEST SAFETY & CHILDREN
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. To provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon. Children’s cuts will be terminated if the child is not enjoying the service.
CELL PHONES / ELECTRONIC DEVICES
We kindly request that phones be silenced, set to vibrate, or turned off to ensure that all our guests receive the relaxing experience we strive to provide. If you need to make/take a call, we will do our best to pause the service briefly so that you may step away to do so. We appreciate you not using video call features (i.e. FaceTime) in the salon.